Refund policy

We want you to be happy with your order. If something isn't right, we will make it right.

 

30-DAY WINDOW

You have 30 days from the day your order is delivered to request a refund or a replacement.

 

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, or is not what you ordered, contact us with a photo and we will refund you in full or send a replacement, whichever you prefer. You will not need to ship the item back to us.

 

CHANGED YOUR MIND

If you no longer want the item, contact us within 30 days of delivery and we will refund the purchase price. For most items we will not ask you to return the product.

 

ITEMS WE CANNOT REFUND

For hygiene reasons we cannot refund disposable consumables such as paper liners and food covers once the packaging has been opened, unless the item is faulty.

 

HOW TO START A RETURN

Email deban.work@outlook.com with your order number, and a photo if the item is damaged or faulty. We aim to reply within 1 to 2 business days.

 

REFUND TIMING

Once your refund is approved, it is issued to your original payment method within 5 to 10 business days, depending on your bank or card issuer.

 

CANCELLATIONS

Orders can be cancelled for a full refund at any time before they are dispatched. Please contact us as soon as possible.

 

SHIPPING COSTS

We offer free shipping on all orders, so there is no shipping charge to refund.

 

This policy does not affect your statutory rights.

 

The Frying Man is operated by ALL SORTS AVENUE LTD, 121 Hipswell Highway, Coventry, CV2 5FL, United Kingdom.